Delivery
Complimentary UK delivery on orders placed online above £200.
All orders shipped from our workshop in Kent, England
International delivery, tracked straight to your door.
Delivery Information
At Gushlow & Cole, we hand make each and every of our products in England. As a result some items may take longer to dispatch than others. If you wish to receive your order sooner than the specified delivery time then please contact our customer care team who may be able authorise an express delivery. Express delivery services may incur an extra charge.
Shipping times are applicable when orders are placed before 2pm (GMT/ BST) Monday to Friday. Any orders placed after this time will be treated as the next day. Please note any order placed after 2pm (GMT/ BST) on Friday will be treated as Monday.
We currently deliver to over 40 countries worldwide. If we do not yet deliver to your country then please sign up to our newsletter and we will notify you when delivery is available. Please note that the delivery price may vary according to your chosen address.
Delivery Times and Costs
Standard delivery - £4.99 (Free for orders over £200) | 3-5 working days*
A standard delivery service is provided for all destinations. Please consult our delivery table for the delivery time for your chosen destination. We aim to deliver your parcel within the days specified, however if for any reason your parcel does not reach you in the suggested time period then please allow up to 7 working days** from the date you received your dispatch email.
* For delivery to Ireland, Highlands, Channel Islands and any UK offshore islands please allow an additional two working days.
** Weekends and UK bank holidays are not considered working days.
Standard delivery - £35 | 5-7 working days
A standard delivery service is provided for all destinations. Please consult our delivery table for the delivery time for your chosen destination. We aim to deliver your parcel within the days specified, however if for any reason your parcel does not reach you in the suggested time period then please allow up to 10 working days** from the date you received your dispatch email.
** Weekends and UK bank holidays are not considered working days.
Standard delivery - £35 | 7-10 working days
A standard delivery service is provided for all destinations. Please consult our delivery table for the delivery time for your chosen destination. We aim to deliver your parcel within the days specified, however if for any reason your parcel does not reach you in the suggested time period then please allow up to 15 working days** from the date you received your dispatch email.
** Weekends and UK bank holidays are not considered working days.
Standard delivery - £35 | 7-10 working days
A standard delivery service is provided for all destinations. Please consult our delivery table for the delivery time for your chosen destination. We aim to deliver your parcel within the days specified, however if for any reason your parcel does not reach you in the suggested time period then please allow up to 15 working days** from the date you received your dispatch email.
** Weekends and UK bank holidays are not considered working days.
Sending a gift
Standard packaging consists of a dust bag or garment bag inside a box. Accessories may also be wrapped in tissue paper.
Customs, Duties & Taxes
Please be aware that in some countries, local customs can introduce delivery delays that are out of our control.
Please be aware that it is not our responsibility if the receiving country does not accept our goods. In the case of any package being refused entry into your chosen country, we will grant a full refund on all products purchased. Unfortunately you will be liable for any delivery costs incurred.
The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Gushlow & Cole in order to receive a refund. Please contact your local customs office for more information regarding taxes and duties payable in your region.
Please contact your local customs office for more information regarding taxes and duties payable in your region.
Tracking your order
You will receive a confirmation email/ SMS via DHL letting you know your order has been dispatched. This email/ SMS will also include an individual order tracking number as well as a direct link.
Product Availability
If your chosen item is out of stock please contact our customer care team who will be able to notify you when your item becomes available. Alternatively you can sign up to our weekly newsletter in order to stay up to date with our news.
FAQ
f you have not received your order in the specified delivery time then please contact our customer care team.
We deliver to over 40 countries worldwide. If we do not currently deliver to your chosen country then please contact us and we will notify you when delivery to your country is available
If you are not at the delivery address when your package is delivered then please follow the instructions on the re delivery note provided.
To track your order please follow the link contained in your order confirmation email.