Refunds and Returns

Returning your order

We offer to consumers a returns service on each order. If you are unhappy with your purchase and would like to return an item then please complete our returns form, located within your Gushlow & Cole package and follow the instructions below.

1. Locate your returns form enclosed within your Gushlow & Cole package.
2. Contact our customer care team on customercare@gushlowandcole.com to organise a return and receive your unique returns authorisation form number. Please keep this number as a reference.
3. Complete the returns form, detailing the items you wish to return and the reasons why.
4. Pack the item(s) you wish to return, making sure to include any original packaging.

All returns must be addressed to: Gushlow & Cole, Workshop 5, Hilltop Meadows, Old London Road, Knockholt, Sevenoaks, TN14 7JW

Please be aware, we will not accept return orders without a Gushlow & Cole returns form complete with a returns authorisation form number. If you cannot find a returns label in your parcel then please contact our customer care team.

We advise that when returning any goods you use an insured courier service and/or insure the goods. We will not be liable for the loss or damage of any goods being returned unless we have organised the return delivery ourselves.

Return collections must be arranged within 14 days of receiving your order.

International purchases can only be returned by post.

Refunds

If your items are unsuitable, we are in certain circumstances prepared to offer a refund*. Please be aware that refunds will only be granted in accordance with our returns policy.

Once we have received and accepted your return we will refund the original credit or debit card used to make the purchase. Please note, card refunds may take up to 10 calendar days to be processed by your card issuer.

Please be aware that although we will refund in full the amount of your order, any duties and taxes incurred if your order was delivered to a country outside of the EU will be your responsibility to claim back.

For refunds on any gifted items please refer to our returns policy below.

*refunds will exclude any shipping costs incurred.